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ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

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Five Star Car - The BMW 3 Series

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Bodysgallen Hall on Halliwell Jones Rewards

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Discover the BMW X Range | Now available with 2.9% APR

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The all-new BMW 1 Series is now available on the Motability Scheme

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The BMW 3 Series Touring

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Win at 2 Night Break with the Nelson Hotels Group

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The BMW M5 Edition 35 Jahre

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Introducing the all new BMW 1 Series

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Launching The Next Generation In BMW Luxury

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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Convertible of the Year - BMW 4 Series Convertible

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Give change to make a change

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Geneva Motor Show 2019

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BMW WINS BEST FLEET MANUFACTURER AWARD FOR THE FOURTH TIME.

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ANTI-SLAVERY AND HUMAN TRAFFICKING STATEMENT

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BMW Help: Recalls

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BMW awarded the 'Overall Winner' at the Tow Car Awards 2018

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THE NEW BMW X5.

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The Halliwell Jones Rewards Card

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Upgrade Event

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The all-new BMW X3.

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NEW Halliwell Jones Films

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Best Large Executive Company Car

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BMW Group wins Low Emission Vehicle Manufaturer of the Year

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CONFIRM YOUR ATTENDANCE.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Meet the team

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Sam Leslie

BMW New Car Sales Manager

  • Years in the company

Carl Owens

New Car Sales Executive

Matthew Higgins

New Car Sales Executive

Melanie Gill

New Car Sales Executive

Matthew Turner

New Car Sales Executive

Anthony Chisnall

BMW iSpecialist

Gwyn Jones

Used Car Sales Manager

Chris Ratcliffe

Used Car sales Executive

Nick Wilson

Used Car Sales Executive

David Bevan

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had to wait 4 weeks for an available appointment - Halliwell Jones really need to improve their serving department as it is letting down the owning experience - maybe more capacity is needed due to demand, being open all day Saturday would be a start

Service

VEHICLE READY FOR COLLECTION ON TIME AS STATED

Service

Quick and efficient service every time.

Service

You have removed vehicle pick up and delivery which is highly inconvenient. Car has a service pack butt my mother was given a bill for +£600. I live in Dubai so it was a shock and highly confusing for here before they finally cleared it up.

Service

book in for mot @ 11am booked for waiting for car. car ready @ 1pm ( 2hr wait ) this is to long for mot.when booked in waiting

Service

Not completely satisfied because I had to leave my car overnight because of a problem with a broken tool.

Service

The repair was done with efficiency and I experienced an overall sense of care

Service

Refer to my first answer

Service

As above

Service

Communication was excellent, really quick to book in and really professional service.

Service

Very good service centre staff

Service

I was advised the service would take no more than two hours and planned my day around this. unfortunately the service took in excess of 4hrs to complete.

Service

Service completed as expected and details explained to me.

Service

Issues not dealt with promptly Several people dealing with issue, not delegated to one person Continually chasing for answers, nobody phones back Told to contact BMW myself with regards to issue

Service

Very efficient service. I received a detailed video of my vehicle from the technician working on my car, to advise me that everything was fine ! Which was a great touch. The car was washed & vacuumed upon return & completed at the time I needed.

Service

Every thing went smoothly, although this last service was only an oil change

Service

Staff always make you feel valued , and have a pleasant and professional approach

Service

Service straightforward, quick, on time. Pleasant staff

Service

As before professional and frienndly

Service

As I have stated the collection system is not working for the customers at all . Maximum number of customer told to arrive all at once with one or two staff to attend to those customers is not a well thought out strategy and is unprofessional

Service

The service guy (well groomed and oiled beard) was outstanding, but I'm disappointed my car wasn't repaired correctly though.

Service

Bought 3 BMW from Halliwell Jones over the years

Service

Friendly service very efficient

Service

Everything was good. But if I had to pick .... the interior of the car could have been cleaned better. I waited about 2 hours for the car which was ok....but it would have been nice if there were some biscuits on offer....

Service

Service personnel were very good

Service

Wouldn't go anywhere else for another car

Service

Parking not great and a large queue to both drop off and pick up the car

Service

Has 1st mot and end of warranty check very happy with the booking in process and communication whilst my car was there

Service

Completely Excellent customers service.

Service

Staff excellent good overall service

Service

Brilliant work

Service

Everything went to plan.

Service

I asked for my service indicator to be reset and this was not done

Service

In and out quite fast as i had to be somewhere else

Service

I feel like support is lacking after you buy your car and performance relating to these recent faults was poor

Service

Excellent service as usual. One disappointment. Usually I am given a lift home from the Dealer after dropping the car off. They have discontinued this practice - it would have been helpful to be told of this change when when booking the service!!

Service

Great service, communications and technical know-how are table stakes and expected. HJ has stopped providing complentary taxis which was your differentiator, now you are saving pennies to lose pounds.

Service

Always slick and professional

Service

Great service, self check in makes it all very easy.

Service

Efficient service with attentive staff

Service

Job done well.

Service

It's good to get the video and see what's happening.

Service

It always feels like it takes 2 attempts to fix the problems, but generally get there in the end.

Service

Mr david Fairclough at Warrington was very proffesional and helpful and called me as soon as the car was ready to collect ,the video of the inspection was also welcome

Service

Again. First class customer care

Service

Kept informed of progress and given clear options for additional wirk

Service

Staff very helpful

Service

Dealership good and have committed to 3 days in Late October to resolve. This is the earliest they can get a courtesy car to me however does mean 3/4 weeks of a very worrying rattle

Service

It was a good experience, but the service agent wasn't quite able to explain what had been done.

Service

All the work done as promised but waited around 15 mins for someone to register me when I dropped my car off in the morning and then another 5-10 mins when I returned. It certainly didn't feel like a premium experience.

Service

They are so proficient in there jobs, whether it's booking me for my appointment or explaining what needs to be done.

Service

My car was booked in to have two jobs done on it.After a 6 week wait for a courtesy car my car finally went in.There was two jobs to be done.Icollected the car and was told all was good only to find later that day only one job had actually been done.

Service

Was completed in a day and my car was returned.

Service

The level of service from the guys on the service desk is superb, faultless. BUT, you didn't find the source of the problem so i still have the issue when I'm on the phone which is most annoying and ruining my BMW experience.

Service

Carried out work quickly whilst I waited

Service

Never had any issues with staff ;always polite and professional.

Service

Great experience

Service

Everything has been done exactly as stated. Brilliantly efficient

Service

car had issues , told they cannot help and noises are not included in warranty

Service

BWM staff kept me well informed and updated. They delivered on everything they promised and they showed full appreciation for my concerns.

Service

Everything was nice and simple

Service

Service was fine. I asked for a quote to carry out some minor paint repairs to my rear bumper but found the cost quoted to be high (approx £1150).

Service

Kept up to date with what was going on. Also found problem on inspection and rectified at dealer cost.

Service

Car passed mot & given clean bill of health with aid of video.

Service

Would have been 5 stars if the queuing in the morning had been better managed.

Service

Very professional, with good feedback

Service

Excellent communication and service.

Service

I'd be completely satisfied if there wasnt a queue to leave my car

Service

Excellent + they kept me informed at all times. They listened to my requests, etc. Car was ready when I requested it.

Service

No problems, everything went well

Service

No nonsense treatment

Service

Everyone I dealt with were very polite and courteous. My only issue was that I had to wait 5 weeks for a curtesy car. Fortunately the problem I had booked my car in for did not get worse but surely I should not have had to persevere so long!

Service

Check in was slow and the courtesy car was dirty and had little fuel in.

Service

Disappointed in the length of time I waited with my 2 year old niece on my first visit to be told my car was not complete due to the self-service machine not in use of a weekend with no sign indicating this! Second visit car was done as stated howev

Service

Simple - we always get fabulous service

Service

Service itself was fine, slight frustration that as an Alphabet lease car, they only carried out the brake fluid service, warranty check and MOT. Alphabet would not authorise other service requirements that will probably be due in next 6 weeks.

Service

Service desk agents are good but quite a delay in getting attention. Desk positions seemed to be unmanned at peak arrival time.

Service

Kept my car over night causing me transport issues. Didn't fit the correct tyre pressure sticker so had to send me one out to fit myself. My front M badge is peeling away and they still haven't sorted it. Poor service.

Service

Job updates sent, time for pickup was spot on

Service

Good service, friendly staff but difficult to contact due to volume of calls / work load.

Service

Top notch. Loved the video of my car under side on the MOT

Service

Particularly appreciated the automated drop-off option . Good communication from service team once service had been completed. Video presentation didn't really add value for me personally but is a good idea. Text messages kept me appropriatelyinforme

Service

Very happy with everything, just getting through to service booking department takes a while

Service

All good great staff very professional

Service

Just outstanding

Service

Clear and informative information provided regarding what had been done.

Service

Parking your car at dealer is difficult. Little or no service parking provided.

Service

Great service and rep was very friendly but professional however cost of servicing let's you down.

Service

Helpful, friendly and efficient

Service

Communications good and car presented back to me having been washed and hoovered.

Service

Came in for a tyre change using tyre insurance said I was below tread when I came back got a proper check by someone who knew what they was doing and I was above tread dodgy practice behind closed door when the car is getting looked at

Service

whilst it was at bmw for most of the day nothing was fixed. i took it in at about 08.15 and wiilst a diagnostic was done and a small service it was not done till late and was in traffic. no actual work on the issue was done but still took all day.

Service

Problem fixed.

Service

This was a recall therefore, a fault with the car. I was told that whilst they would book a taxi to get me home they would not pay for it. I not only lost use of my car for the day but had to make my way to and from the garage. The taxi fare was £10

Service

Dealt with professionally

Service

Sales rep, Mel, was excellent with assistance and advice when required and always with your individual interests a consideration.

Sales

kept me informed throughout and got me the best deal possible

Sales

Halliwell Jones in Warrington we're friendly and helpful, great staff. Craig was very professional, informative and helpful

Sales

Excellent

Sales

Excellent customer service

Sales

Relaxed atmosphere.

Sales

Brilliant experience no problems at all

Sales

Purchase and delivery went smoothly and efficiently, it was the new car itself which was a problem.

Sales

it was a very good experience from start to finish always kept updated on the progress of delivery dates

Sales

Only grumble was that i felt when i picked my car up it wasn't as clean as it could have been; there were unpolished sections of the car and the interior still had a covering that i had to polish out

Sales

very happy with Carl at bmw but no with the cash side

Sales

Informed regularly of progress of transaction by salesman

Sales

I am a regular customer with Carl at Warrington BMW and his knowledge, professionalism and customer service skills are absolutely superb. He always points us in the right direction and is available for any after care required.

Sales

Halliwell Jones were superb with communication during the process of ordering and delivery. Even helped me out with a loan car for a few days prior to delivery which was a massive help.

Sales

Anthony Chisnall was very efficient and professional. The whole process from start to finish was smooth.

Sales

Unfortunately, we were not told about the additional Excise Duty payable on the car until 2025 increasing the annual Car Tax from £30 on the current Diesel to £485 on the new one!

Sales

Craig, the chap in Warrington, was extremely knowledgeable and most competent.

Sales

All the staff from the receptionist to the new car sales rep were hospitable, friendly and new the relevant information.

Sales

All of the above: great product, good service with lead time only that I felt could be improved on. I will use this dealer again and measure the leadtime next time.

Sales

As earlier , from arriving to signing for the car and picking it up you are made to feel special. No complaints , professional and courteous at all times

Sales

Janes at BMW Warrington was convincing in moving me from Audi for over 10 year to BMW

Sales

The dealership (Halliwell Jones in Warrington) is first class and Anthony, who dealt with the sale, was excellent.

Sales

I was able to deal with the same sales executive that sold me my previous X1 and I appreciated the continuity of the service. The relationship with the sales executive was professional and the deal was established through a good natured negotiation.

Sales

Returning customer, always a good experience

Sales

Whilst buying the new car was a great experience, I am disheartened and sad that I had to change my car at 4 years (end of lease), although it is in excellent condition and with no problems, due to a drop in its value and the 'depreciation'.

Sales

Wonderful service received from everyone at Halliwell Jones - particularly Sam and Mel