No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Had to wait 4 weeks for an available appointment - Halliwell Jones really need to improve their serving department as it is letting down the owning experience - maybe more capacity is needed due to demand, being open all day Saturday would be a start
VEHICLE READY FOR COLLECTION ON TIME AS STATED
Quick and efficient service every time.
You have removed vehicle pick up and delivery which is highly inconvenient. Car has a service pack butt my mother was given a bill for +£600. I live in Dubai so it was a shock and highly confusing for here before they finally cleared it up.
book in for mot @ 11am booked for waiting for car. car ready @ 1pm ( 2hr wait ) this is to long for mot.when booked in waiting
Not completely satisfied because I had to leave my car overnight because of a problem with a broken tool.
The repair was done with efficiency and I experienced an overall sense of care
Refer to my first answer
Communication was excellent, really quick to book in and really professional service.
Very good service centre staff
I was advised the service would take no more than two hours and planned my day around this. unfortunately the service took in excess of 4hrs to complete.
Service completed as expected and details explained to me.
Issues not dealt with promptly Several people dealing with issue, not delegated to one person Continually chasing for answers, nobody phones back Told to contact BMW myself with regards to issue
Very efficient service. I received a detailed video of my vehicle from the technician working on my car, to advise me that everything was fine ! Which was a great touch. The car was washed & vacuumed upon return & completed at the time I needed.
Every thing went smoothly, although this last service was only an oil change
Staff always make you feel valued , and have a pleasant and professional approach
Service straightforward, quick, on time. Pleasant staff
As before professional and frienndly
As I have stated the collection system is not working for the customers at all . Maximum number of customer told to arrive all at once with one or two staff to attend to those customers is not a well thought out strategy and is unprofessional
The service guy (well groomed and oiled beard) was outstanding, but I'm disappointed my car wasn't repaired correctly though.
Bought 3 BMW from Halliwell Jones over the years
Friendly service very efficient
Everything was good. But if I had to pick .... the interior of the car could have been cleaned better. I waited about 2 hours for the car which was ok....but it would have been nice if there were some biscuits on offer....
Service personnel were very good
Wouldn't go anywhere else for another car
Parking not great and a large queue to both drop off and pick up the car
Has 1st mot and end of warranty check very happy with the booking in process and communication whilst my car was there
Completely Excellent customers service.
Staff excellent good overall service
Everything went to plan.
I asked for my service indicator to be reset and this was not done
In and out quite fast as i had to be somewhere else
I feel like support is lacking after you buy your car and performance relating to these recent faults was poor
Excellent service as usual. One disappointment. Usually I am given a lift home from the Dealer after dropping the car off. They have discontinued this practice - it would have been helpful to be told of this change when when booking the service!!
Great service, communications and technical know-how are table stakes and expected. HJ has stopped providing complentary taxis which was your differentiator, now you are saving pennies to lose pounds.
Always slick and professional
Great service, self check in makes it all very easy.
Efficient service with attentive staff
Job done well.
It's good to get the video and see what's happening.
It always feels like it takes 2 attempts to fix the problems, but generally get there in the end.
Mr david Fairclough at Warrington was very proffesional and helpful and called me as soon as the car was ready to collect ,the video of the inspection was also welcome
Again. First class customer care
Kept informed of progress and given clear options for additional wirk
Staff very helpful
Dealership good and have committed to 3 days in Late October to resolve. This is the earliest they can get a courtesy car to me however does mean 3/4 weeks of a very worrying rattle
It was a good experience, but the service agent wasn't quite able to explain what had been done.
All the work done as promised but waited around 15 mins for someone to register me when I dropped my car off in the morning and then another 5-10 mins when I returned. It certainly didn't feel like a premium experience.
They are so proficient in there jobs, whether it's booking me for my appointment or explaining what needs to be done.
My car was booked in to have two jobs done on it.After a 6 week wait for a courtesy car my car finally went in.There was two jobs to be done.Icollected the car and was told all was good only to find later that day only one job had actually been done.
Was completed in a day and my car was returned.
The level of service from the guys on the service desk is superb, faultless. BUT, you didn't find the source of the problem so i still have the issue when I'm on the phone which is most annoying and ruining my BMW experience.
Carried out work quickly whilst I waited
Never had any issues with staff ;always polite and professional.
Everything has been done exactly as stated. Brilliantly efficient
car had issues , told they cannot help and noises are not included in warranty
BWM staff kept me well informed and updated. They delivered on everything they promised and they showed full appreciation for my concerns.
Everything was nice and simple
Service was fine. I asked for a quote to carry out some minor paint repairs to my rear bumper but found the cost quoted to be high (approx £1150).
Kept up to date with what was going on. Also found problem on inspection and rectified at dealer cost.
Car passed mot & given clean bill of health with aid of video.
Would have been 5 stars if the queuing in the morning had been better managed.
Very professional, with good feedback
Excellent communication and service.
I'd be completely satisfied if there wasnt a queue to leave my car
Excellent + they kept me informed at all times. They listened to my requests, etc. Car was ready when I requested it.
No problems, everything went well
No nonsense treatment
Everyone I dealt with were very polite and courteous. My only issue was that I had to wait 5 weeks for a curtesy car. Fortunately the problem I had booked my car in for did not get worse but surely I should not have had to persevere so long!
Check in was slow and the courtesy car was dirty and had little fuel in.
Disappointed in the length of time I waited with my 2 year old niece on my first visit to be told my car was not complete due to the self-service machine not in use of a weekend with no sign indicating this! Second visit car was done as stated howev
Simple - we always get fabulous service
Service itself was fine, slight frustration that as an Alphabet lease car, they only carried out the brake fluid service, warranty check and MOT. Alphabet would not authorise other service requirements that will probably be due in next 6 weeks.
Service desk agents are good but quite a delay in getting attention. Desk positions seemed to be unmanned at peak arrival time.
Kept my car over night causing me transport issues. Didn't fit the correct tyre pressure sticker so had to send me one out to fit myself. My front M badge is peeling away and they still haven't sorted it. Poor service.
Job updates sent, time for pickup was spot on
Good service, friendly staff but difficult to contact due to volume of calls / work load.
Top notch. Loved the video of my car under side on the MOT
Particularly appreciated the automated drop-off option . Good communication from service team once service had been completed. Video presentation didn't really add value for me personally but is a good idea. Text messages kept me appropriatelyinforme
Very happy with everything, just getting through to service booking department takes a while
All good great staff very professional
Clear and informative information provided regarding what had been done.
Parking your car at dealer is difficult. Little or no service parking provided.
Great service and rep was very friendly but professional however cost of servicing let's you down.
Helpful, friendly and efficient
Communications good and car presented back to me having been washed and hoovered.
Came in for a tyre change using tyre insurance said I was below tread when I came back got a proper check by someone who knew what they was doing and I was above tread dodgy practice behind closed door when the car is getting looked at
whilst it was at bmw for most of the day nothing was fixed. i took it in at about 08.15 and wiilst a diagnostic was done and a small service it was not done till late and was in traffic. no actual work on the issue was done but still took all day.
This was a recall therefore, a fault with the car. I was told that whilst they would book a taxi to get me home they would not pay for it. I not only lost use of my car for the day but had to make my way to and from the garage. The taxi fare was £10
Dealt with professionally
Sales rep, Mel, was excellent with assistance and advice when required and always with your individual interests a consideration.
kept me informed throughout and got me the best deal possible
Halliwell Jones in Warrington we're friendly and helpful, great staff. Craig was very professional, informative and helpful
Excellent customer service
Brilliant experience no problems at all
Purchase and delivery went smoothly and efficiently, it was the new car itself which was a problem.
it was a very good experience from start to finish always kept updated on the progress of delivery dates
Only grumble was that i felt when i picked my car up it wasn't as clean as it could have been; there were unpolished sections of the car and the interior still had a covering that i had to polish out
very happy with Carl at bmw but no with the cash side
Informed regularly of progress of transaction by salesman
I am a regular customer with Carl at Warrington BMW and his knowledge, professionalism and customer service skills are absolutely superb. He always points us in the right direction and is available for any after care required.
Halliwell Jones were superb with communication during the process of ordering and delivery. Even helped me out with a loan car for a few days prior to delivery which was a massive help.
Anthony Chisnall was very efficient and professional. The whole process from start to finish was smooth.
Unfortunately, we were not told about the additional Excise Duty payable on the car until 2025 increasing the annual Car Tax from £30 on the current Diesel to £485 on the new one!
Craig, the chap in Warrington, was extremely knowledgeable and most competent.
All the staff from the receptionist to the new car sales rep were hospitable, friendly and new the relevant information.
All of the above: great product, good service with lead time only that I felt could be improved on. I will use this dealer again and measure the leadtime next time.
As earlier , from arriving to signing for the car and picking it up you are made to feel special. No complaints , professional and courteous at all times
Janes at BMW Warrington was convincing in moving me from Audi for over 10 year to BMW
The dealership (Halliwell Jones in Warrington) is first class and Anthony, who dealt with the sale, was excellent.
I was able to deal with the same sales executive that sold me my previous X1 and I appreciated the continuity of the service. The relationship with the sales executive was professional and the deal was established through a good natured negotiation.
Returning customer, always a good experience
Whilst buying the new car was a great experience, I am disheartened and sad that I had to change my car at 4 years (end of lease), although it is in excellent condition and with no problems, due to a drop in its value and the 'depreciation'.
Wonderful service received from everyone at Halliwell Jones - particularly Sam and Mel