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ABOUT HALLIWELL JONES WARRINGTON

Welcome to Halliwell Jones Warrington.

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Sam Leslie

BMW New Car Sales Manager

  • Years in the company

Carl Owens

New Car Sales Executive

Matthew Higgins

New Car Sales Executive

Melanie Gill

New Car Sales Executive

Matthew Turner

New Car Sales Executive

Anthony Chisnall

BMW iSpecialist

Gwyn Jones

Used Car Sales Manager

Chris Ratcliffe

Used Car sales Executive

Nick Wilson

Used Car Sales Executive

David Bevan

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was nice and simple

Service

BWM staff kept me well informed and updated. They delivered on everything they promised and they showed full appreciation for my concerns.

Service

Service was fine. I asked for a quote to carry out some minor paint repairs to my rear bumper but found the cost quoted to be high (approx £1150).

Service

Car passed mot & given clean bill of health with aid of video.

Service

Very professional, with good feedback

Service

Kept up to date with what was going on. Also found problem on inspection and rectified at dealer cost.

Service

Would have been 5 stars if the queuing in the morning had been better managed.

Service

Excellent communication and service.

Service

Everyone I dealt with were very polite and courteous. My only issue was that I had to wait 5 weeks for a curtesy car. Fortunately the problem I had booked my car in for did not get worse but surely I should not have had to persevere so long!

Service

Excellent + they kept me informed at all times. They listened to my requests, etc. Car was ready when I requested it.

Service

No problems, everything went well

Service

No nonsense treatment

Service

I'd be completely satisfied if there wasnt a queue to leave my car

Service

Check in was slow and the courtesy car was dirty and had little fuel in.

Service

Simple - we always get fabulous service

Service

Disappointed in the length of time I waited with my 2 year old niece on my first visit to be told my car was not complete due to the self-service machine not in use of a weekend with no sign indicating this! Second visit car was done as stated howev

Service

Service desk agents are good but quite a delay in getting attention. Desk positions seemed to be unmanned at peak arrival time.

Service

Service itself was fine, slight frustration that as an Alphabet lease car, they only carried out the brake fluid service, warranty check and MOT. Alphabet would not authorise other service requirements that will probably be due in next 6 weeks.

Service

Kept my car over night causing me transport issues. Didn't fit the correct tyre pressure sticker so had to send me one out to fit myself. My front M badge is peeling away and they still haven't sorted it. Poor service.

Service

Job updates sent, time for pickup was spot on

Service

Good service, friendly staff but difficult to contact due to volume of calls / work load.

Service

Particularly appreciated the automated drop-off option . Good communication from service team once service had been completed. Video presentation didn't really add value for me personally but is a good idea. Text messages kept me appropriatelyinforme

Service

Very happy with everything, just getting through to service booking department takes a while

Service

Top notch. Loved the video of my car under side on the MOT

Service

Just outstanding

Service

All good great staff very professional

Service

Clear and informative information provided regarding what had been done.

Service

Great service and rep was very friendly but professional however cost of servicing let's you down.

Service

Parking your car at dealer is difficult. Little or no service parking provided.

Service

Helpful, friendly and efficient

Service

Communications good and car presented back to me having been washed and hoovered.

Service

Came in for a tyre change using tyre insurance said I was below tread when I came back got a proper check by someone who knew what they was doing and I was above tread dodgy practice behind closed door when the car is getting looked at

Service

whilst it was at bmw for most of the day nothing was fixed. i took it in at about 08.15 and wiilst a diagnostic was done and a small service it was not done till late and was in traffic. no actual work on the issue was done but still took all day.

Service

Problem fixed.

Service

This was a recall therefore, a fault with the car. I was told that whilst they would book a taxi to get me home they would not pay for it. I not only lost use of my car for the day but had to make my way to and from the garage. The taxi fare was £10

Service

Dealt with professionally

Service

Please see answer to question 1.

Service

I felt like an inconvenience to Halliwell Jones rather than a client. Almost as if they were doing me a favour by doing the service.

Service

Price quoted is what I paid.

Service

Did what was promised and on time

Service

I received text and email with a video. Also included advise to have some work done. I agreed to this online. I got a phone call to say service was complete and I asked is they had done the job and was told no. So not sure why hadn't been picked up.

Service

Great service and outstanding quality of workmanship

Service

Pleased that were able to pick car up for recall and returned later as they couldn't say how long it would take

Service

Great friendly service

Service

It was easy to check in on the automated desk and help was at hand from reception. I was given updates and times which was helpful. The video was clear of what was done. The run through of the work was good too. Nice staff.

Service

Actual service was fine, however it was not completed on time.

Service

When rejecting/returning my first car I had to deal with BMW myself. It seems the franchise is only interested in selling the car, not the after sales.

Service

Long wait to drop off keys 10 people waiting which made me late for work.pick up fine

Service

Car was in for recall, service and to address two issues. Had to wait 30 mins to drop off car, even with an appointment. Longer to collect it. Very poor. Also, didn't get time to sort issues out, so now need to book it car back in.

Service

I feel like I have been ignored and my questions have gone unanswered. The KDS was completed okay, but the 'health check' element has ruined the service experience.

Service

The staff were helpful and courteous and the showroom environment is very good. The technician was knowledgeable and identified the fault quickly.

Service

Job done as expected in less time than estimated.

Service

The HJ Warrington team could not have been more helpful in this unfortunate situation.

Service

The car was not cleaned when I pick it up even though cleaning was stated when it was dropped off.

Service

As per my previous answer. This was a recall by BMW that cost me over £100 in wasted time and the expense of a taxi home and back to BMW on an issue wholly owned by BMW.

Service

As above, no concern for the general public

Service

Car returned clean and service done

Service

When I got home that day after my car had been into halliwell Jones I received an email with the details of my car and it said all my wheels needed refurbing. To this day none have my alloys have been marked. Also it had the wrong tyre sizes.

Service

Last two visits car never got valeted , despite saying it would be having one . Dirty boot Mark's on Mears side rear trim in door well

Service

excellent job

Service

Outlined above. It wasnt about the £16 obviously but it was the principle . will be taking my car elsewhere to be serviced.

Service

I have given this answer because of the absolutely superb advice and service I have received from Dave Fairclough

Service

I booked my car in for a weeping rear shock absorber, to be told when I arrived they need to change both rear ones as my car has adaptive suspension, I have therefore wasted my time attending, and have had to book I again.

Service

Thay had it from 9.50 went back at 4.30 to be told will not be long but when thay tested it the air conditioning was still not working so now it needs to go back for a few days to fix it.

Service

Would have been 5 star other than this was a recall and it turned out it'd been done the year before! So a bit of a waste of a day for me.

Service

Clean bright and friendly

Service

I was kept informed at all times and when I turned up to collect everything was explained to me but a friendly staff.

Service

See explanation above but the original fault diagnosis was flawed and then there was a lack of communication on progress. These are key problems.

Service

Service carried out with no issues. Friendly, helpful service advisors.

Service

From start to finish kept me informed

Service

Service staff are very helpful and accommodating.

Service

The minor service was undertaken at a reasonable price.

Service

The car was attempted to be collected earlier than requested, delivered back late causing cost to be incurred for taxi to collect children from school. There was confusion as to what service plan I had and what I may or may not need to pay for.

Service

The charges are quite expensive for example the cost of oil which is readily available elsewhere

Service

No problems

Service

Unlike other ocassion when my cars have gone in for routine maintenance, today my z4 was not delivered back to me having been valeted.

Service

Friendly and professional

Service

Everything completed as expected

Service

They always leave you waiting to see an advisor. When paying above premium costs, you should receive a premium level of attention when you walk in. On drop off & pick up I waited 20+mins whilst other staff members float around joking with each other

Service

I dropped the Car on them with little notice was still no problem , ready next day great

Service

Dominic, from the service reception was helpful and the drop off was efficient. But, when I called to find out whether my car was ready it was impossible to get hold of anybody who could assist despite several calls. Problems with car not resolved.

Service

Very friendly, professional and helpful staff

Service

Because when asked to collect my car and I asked for it to be returned to me . There was much resistance and consultation between the person I spoke to and her manager. I was told it was BMW's policy that, under 10 miles, the dealer (continued below

Service

My phone call explaining the problem was responded to with an appointment very soon after and all issues were resolved on the day of the appointment. I was kept informed of progress and phoned as agreed on completion of the work.

Service

See comments above re brake discs

Service

Friendly efficient service.

Service

The job on my car was dealt with correctly.

Service

totally satisfied with the quality of service I received. Thank You

Service

Very professional. Seen on time and car was ready when expected

Service

Dave Fairclough is always very attentive

Service

Very efficient and staff helpful and polite

Service

Because the problem and fault i had was totally rectified.

Service

Quick, professional and polite customer service

Service

I was dealt with straight away very comfortable waiting area with drinks and l light refreshments and daily papers . when my car was ready it had been cleaned and my service details were discussed. A very pleasant visit.

Service

Extremely poor service! See above.

Service

As stated at question 1 reception went well, time taken good also however the following day low level coolant warning light appeared on dash display ,I had to add approximately 1litre of water as I was in transit to chester at the time .

Service

Service staff polite and friendly BUT no welcome at reception, no organisation at service desk and very slow in dealing with a very simple procedure.

Service

Very quick and efficient, use of check in lockers saved time and was very simple.

Service

Per reason above - the guy on the service desk was brilliant

Service

Service was done fairly quickly.

Service

the service recall was handled perfectly but one star deducted as I have not been given the quotation I requested for tow are fitting

Service

Friendly staff and very efficient.

Service

The problem I had was resolved, though it did take a couple of visits.

Service

I think the staff are very professional and are attentive and able to help me when I have queries.

Service

See above

Service

Courteous, efficient and friendly service

Service

Little waiting and dealt with professionally and courteously

Service

Would have been 5 stars but for an apparent shortage of mechanical engineers making it a "long day."

Service

Satisfied customer

Service

the method and service i received was so easy and straight forwarded

Service

Rectified one problem with my car at this visit and advised what else was failing causing the roof to leak intermittently, which is in the process of being repaired.

Service

Work performed quickly and effectively

Service

The problem was sorted out & the people were vey courteous

Service

Everything done as planned

Service

Quick and easy car service

Service

did everything that coud to rectify the faults and get the veicle back to me in a timely manner

Service

Took car on test drive but was low on fuel. Took to the nearest petrol station but it was being re fulled therefore closed. Had to wait 40 minutes in car. Was promised full tank as gesture of good will but car not full as part of handover.

Service

Great service only problem I had to wait nearly 3 weeks for a service

Service

Apart from price service seemed ok and on time. Waiting area also ok

Service

I liked the new check video, showing how they check under your car and make comments as they do it. Very reassuring as you know they are doing the job and not just doing lip service.

Service

Wonderful service received from everyone at Halliwell Jones - particularly Sam and Mel

Sales

Matthew Turner our new car sales executive could not have been more helpful from our initial enquiry through to delivery. We purchased our last car from Matthew and asked for him personally this time round.

Sales

James was approachable, friendly and knew his stuff. Made the process of sorting out my new car easy and enjoyable - which is exactly what I wanted, and never actually get when visiting car places.

Sales

Because of everything I've said in question 1. Felt looked after and smooth and straightforward process.

Sales

All on time and great handover. You made a complex car look simple

Sales

The car is everything that was discussed and even better to drive in reality

Sales

Craig was excellent

Sales

could not fault the service. very helpful. they went out of their way to give me the driving experience I was looking for.The car looked superb on the day.

Sales

Got everything I wanted was helped through all questions I had.

Sales

Good customer care at all times. From the assistance with the initial form filling to the pick up when the new functions of the vehicle were explained in a good manner.

Sales

Friendly service from start to finish, great communication.

Sales

Everything went very smoothly

Sales

Great deal, fantastic service.

Sales

Was quick'easy and straight forward

Sales

Professional helpfull staff

Sales

The salesman Paul clegg never fails to keep you updated with how things are going on the car you are purchasing

Sales

A non stressful experiencence

Sales

Always made to feel like we were priority and presentation of the car was excellent.

Sales

Booked in to via the website and James Morgan rang back promptly to arrange the initial discussions. It was a very professional expereince from start to finish despite being a very busy showroom

Sales

Good service from dealership with sale

Sales

The salesperson I dealt with was excellent, frequent communication, very knowledgeable, and the sales experience was very smooth.

Sales

Easy transaction from start to finish, great deal.

Sales

Again James Morgan from Halliwell Jones in Warrington couldn't have done more for me and he convinced me to make the change from Mercedes to BMW and his customer service skills where excellent.

Sales

The sales guys were excellent! I only sat in the car because I was in too much pain that day, to take it for a test drive. Your coffee is the best I've ever tasted! I did mention the hardness of the seats to Craig, but he said these were the softest

Sales

I saw the car I'd wanted. Paul Clegg was excellent to get me the deal that worked for me.