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Everything was nice and simple
BWM staff kept me well informed and updated. They delivered on everything they promised and they showed full appreciation for my concerns.
Service was fine. I asked for a quote to carry out some minor paint repairs to my rear bumper but found the cost quoted to be high (approx £1150).
Car passed mot & given clean bill of health with aid of video.
Very professional, with good feedback
Kept up to date with what was going on. Also found problem on inspection and rectified at dealer cost.
Would have been 5 stars if the queuing in the morning had been better managed.
Excellent communication and service.
Everyone I dealt with were very polite and courteous. My only issue was that I had to wait 5 weeks for a curtesy car. Fortunately the problem I had booked my car in for did not get worse but surely I should not have had to persevere so long!
Excellent + they kept me informed at all times. They listened to my requests, etc. Car was ready when I requested it.
No problems, everything went well
No nonsense treatment
I'd be completely satisfied if there wasnt a queue to leave my car
Check in was slow and the courtesy car was dirty and had little fuel in.
Simple - we always get fabulous service
Disappointed in the length of time I waited with my 2 year old niece on my first visit to be told my car was not complete due to the self-service machine not in use of a weekend with no sign indicating this! Second visit car was done as stated howev
Service desk agents are good but quite a delay in getting attention. Desk positions seemed to be unmanned at peak arrival time.
Service itself was fine, slight frustration that as an Alphabet lease car, they only carried out the brake fluid service, warranty check and MOT. Alphabet would not authorise other service requirements that will probably be due in next 6 weeks.
Kept my car over night causing me transport issues. Didn't fit the correct tyre pressure sticker so had to send me one out to fit myself. My front M badge is peeling away and they still haven't sorted it. Poor service.
Job updates sent, time for pickup was spot on
Good service, friendly staff but difficult to contact due to volume of calls / work load.
Particularly appreciated the automated drop-off option . Good communication from service team once service had been completed. Video presentation didn't really add value for me personally but is a good idea. Text messages kept me appropriatelyinforme
Very happy with everything, just getting through to service booking department takes a while
Top notch. Loved the video of my car under side on the MOT
All good great staff very professional
Clear and informative information provided regarding what had been done.
Great service and rep was very friendly but professional however cost of servicing let's you down.
Parking your car at dealer is difficult. Little or no service parking provided.
Helpful, friendly and efficient
Communications good and car presented back to me having been washed and hoovered.
Came in for a tyre change using tyre insurance said I was below tread when I came back got a proper check by someone who knew what they was doing and I was above tread dodgy practice behind closed door when the car is getting looked at
whilst it was at bmw for most of the day nothing was fixed. i took it in at about 08.15 and wiilst a diagnostic was done and a small service it was not done till late and was in traffic. no actual work on the issue was done but still took all day.
This was a recall therefore, a fault with the car. I was told that whilst they would book a taxi to get me home they would not pay for it. I not only lost use of my car for the day but had to make my way to and from the garage. The taxi fare was £10
Dealt with professionally
Please see answer to question 1.
I felt like an inconvenience to Halliwell Jones rather than a client. Almost as if they were doing me a favour by doing the service.
Price quoted is what I paid.
Did what was promised and on time
I received text and email with a video. Also included advise to have some work done. I agreed to this online. I got a phone call to say service was complete and I asked is they had done the job and was told no. So not sure why hadn't been picked up.
Great service and outstanding quality of workmanship
Pleased that were able to pick car up for recall and returned later as they couldn't say how long it would take
Great friendly service
It was easy to check in on the automated desk and help was at hand from reception. I was given updates and times which was helpful. The video was clear of what was done. The run through of the work was good too. Nice staff.
Actual service was fine, however it was not completed on time.
When rejecting/returning my first car I had to deal with BMW myself. It seems the franchise is only interested in selling the car, not the after sales.
Long wait to drop off keys 10 people waiting which made me late for work.pick up fine
Car was in for recall, service and to address two issues. Had to wait 30 mins to drop off car, even with an appointment. Longer to collect it. Very poor. Also, didn't get time to sort issues out, so now need to book it car back in.
I feel like I have been ignored and my questions have gone unanswered. The KDS was completed okay, but the 'health check' element has ruined the service experience.
The staff were helpful and courteous and the showroom environment is very good. The technician was knowledgeable and identified the fault quickly.
Job done as expected in less time than estimated.
The HJ Warrington team could not have been more helpful in this unfortunate situation.
The car was not cleaned when I pick it up even though cleaning was stated when it was dropped off.
As per my previous answer. This was a recall by BMW that cost me over £100 in wasted time and the expense of a taxi home and back to BMW on an issue wholly owned by BMW.
As above, no concern for the general public
Car returned clean and service done
When I got home that day after my car had been into halliwell Jones I received an email with the details of my car and it said all my wheels needed refurbing. To this day none have my alloys have been marked. Also it had the wrong tyre sizes.
Last two visits car never got valeted , despite saying it would be having one . Dirty boot Mark's on Mears side rear trim in door well
Outlined above. It wasnt about the £16 obviously but it was the principle . will be taking my car elsewhere to be serviced.
I have given this answer because of the absolutely superb advice and service I have received from Dave Fairclough
I booked my car in for a weeping rear shock absorber, to be told when I arrived they need to change both rear ones as my car has adaptive suspension, I have therefore wasted my time attending, and have had to book I again.
Thay had it from 9.50 went back at 4.30 to be told will not be long but when thay tested it the air conditioning was still not working so now it needs to go back for a few days to fix it.
Would have been 5 star other than this was a recall and it turned out it'd been done the year before! So a bit of a waste of a day for me.
Clean bright and friendly
I was kept informed at all times and when I turned up to collect everything was explained to me but a friendly staff.
See explanation above but the original fault diagnosis was flawed and then there was a lack of communication on progress. These are key problems.
Service carried out with no issues. Friendly, helpful service advisors.
From start to finish kept me informed
Service staff are very helpful and accommodating.
The minor service was undertaken at a reasonable price.
The car was attempted to be collected earlier than requested, delivered back late causing cost to be incurred for taxi to collect children from school. There was confusion as to what service plan I had and what I may or may not need to pay for.
The charges are quite expensive for example the cost of oil which is readily available elsewhere
Unlike other ocassion when my cars have gone in for routine maintenance, today my z4 was not delivered back to me having been valeted.
Friendly and professional
Everything completed as expected
They always leave you waiting to see an advisor. When paying above premium costs, you should receive a premium level of attention when you walk in. On drop off & pick up I waited 20+mins whilst other staff members float around joking with each other
I dropped the Car on them with little notice was still no problem , ready next day great
Dominic, from the service reception was helpful and the drop off was efficient. But, when I called to find out whether my car was ready it was impossible to get hold of anybody who could assist despite several calls. Problems with car not resolved.
Very friendly, professional and helpful staff
Because when asked to collect my car and I asked for it to be returned to me . There was much resistance and consultation between the person I spoke to and her manager. I was told it was BMW's policy that, under 10 miles, the dealer (continued below
My phone call explaining the problem was responded to with an appointment very soon after and all issues were resolved on the day of the appointment. I was kept informed of progress and phoned as agreed on completion of the work.
See comments above re brake discs
Friendly efficient service.
The job on my car was dealt with correctly.
totally satisfied with the quality of service I received. Thank You
Very professional. Seen on time and car was ready when expected
Dave Fairclough is always very attentive
Very efficient and staff helpful and polite
Because the problem and fault i had was totally rectified.
Quick, professional and polite customer service
I was dealt with straight away very comfortable waiting area with drinks and l light refreshments and daily papers . when my car was ready it had been cleaned and my service details were discussed. A very pleasant visit.
Extremely poor service! See above.
As stated at question 1 reception went well, time taken good also however the following day low level coolant warning light appeared on dash display ,I had to add approximately 1litre of water as I was in transit to chester at the time .
Service staff polite and friendly BUT no welcome at reception, no organisation at service desk and very slow in dealing with a very simple procedure.
Very quick and efficient, use of check in lockers saved time and was very simple.
Per reason above - the guy on the service desk was brilliant
Service was done fairly quickly.
the service recall was handled perfectly but one star deducted as I have not been given the quotation I requested for tow are fitting
Friendly staff and very efficient.
The problem I had was resolved, though it did take a couple of visits.
I think the staff are very professional and are attentive and able to help me when I have queries.
Courteous, efficient and friendly service
Little waiting and dealt with professionally and courteously
Would have been 5 stars but for an apparent shortage of mechanical engineers making it a "long day."
the method and service i received was so easy and straight forwarded
Rectified one problem with my car at this visit and advised what else was failing causing the roof to leak intermittently, which is in the process of being repaired.
Work performed quickly and effectively
The problem was sorted out & the people were vey courteous
Everything done as planned
Quick and easy car service
did everything that coud to rectify the faults and get the veicle back to me in a timely manner
Took car on test drive but was low on fuel. Took to the nearest petrol station but it was being re fulled therefore closed. Had to wait 40 minutes in car. Was promised full tank as gesture of good will but car not full as part of handover.
Great service only problem I had to wait nearly 3 weeks for a service
Apart from price service seemed ok and on time. Waiting area also ok
I liked the new check video, showing how they check under your car and make comments as they do it. Very reassuring as you know they are doing the job and not just doing lip service.
Wonderful service received from everyone at Halliwell Jones - particularly Sam and Mel
Matthew Turner our new car sales executive could not have been more helpful from our initial enquiry through to delivery. We purchased our last car from Matthew and asked for him personally this time round.
James was approachable, friendly and knew his stuff. Made the process of sorting out my new car easy and enjoyable - which is exactly what I wanted, and never actually get when visiting car places.
Because of everything I've said in question 1. Felt looked after and smooth and straightforward process.
All on time and great handover. You made a complex car look simple
The car is everything that was discussed and even better to drive in reality
Craig was excellent
could not fault the service. very helpful. they went out of their way to give me the driving experience I was looking for.The car looked superb on the day.
Got everything I wanted was helped through all questions I had.
Good customer care at all times. From the assistance with the initial form filling to the pick up when the new functions of the vehicle were explained in a good manner.
Friendly service from start to finish, great communication.
Everything went very smoothly
Great deal, fantastic service.
Was quick'easy and straight forward
Professional helpfull staff
The salesman Paul clegg never fails to keep you updated with how things are going on the car you are purchasing
A non stressful experiencence
Always made to feel like we were priority and presentation of the car was excellent.
Booked in to via the website and James Morgan rang back promptly to arrange the initial discussions. It was a very professional expereince from start to finish despite being a very busy showroom
Good service from dealership with sale
The salesperson I dealt with was excellent, frequent communication, very knowledgeable, and the sales experience was very smooth.
Easy transaction from start to finish, great deal.
Again James Morgan from Halliwell Jones in Warrington couldn't have done more for me and he convinced me to make the change from Mercedes to BMW and his customer service skills where excellent.
The sales guys were excellent! I only sat in the car because I was in too much pain that day, to take it for a test drive. Your coffee is the best I've ever tasted! I did mention the hardness of the seats to Craig, but he said these were the softest
I saw the car I'd wanted. Paul Clegg was excellent to get me the deal that worked for me.